At times, our interactions and conversations with our customers, whether they are internal or external, can become hostile. These challenging conversations can quickly escalate if we don’t learn the techniques to stay engaged and communicate directly. With training and practice, we can hone our communication techniques and use these crucial skills to navigate the challenging process of having an emotionally charged discussion. With the right tools the process becomes manageable, effective, and successful. Join us for this highly interactive and engaging workshop where attendees will break into groups and strategize together.
Please check with your direct supervisor before signing up for training.
De-Escalate Hostile Customers Training Information